When your car has been lost due to being stolen or has an accident, the first thing to do is
all you do is contact the insurance company within 3×24 hours.
You can contact by telephone, SMS, email or by coming directly to the insurance company's office.
This should be prioritized to avoid rejection of the “Your Vehicle insurance claim” that you are reprimanded for
by reason of passing the specified time period.

When you have an accident and the car can still run, the car should be taken to one
repair shop appointed by the insurance company. If the car has been seriously damaged,
the car should be photographed or excavated first. This photo will later become
evidence that an accident actually occurred.

The policyholder must fill out a form provided by the insurance company.
This form is one of the complete documents for approval of car insurance claims.
Next is to provide information regarding the chronology of events to the insurance company with true information.
This will later be considered by the insurance company whether the claim will be approved or rejected.
In addition, the policyholder is required to complete several documents offered by the insurance company.
There are several documents that must be prepared are as follows:

Accident Document

Filled claim form. The new claim process will be carried out by the insurance company if
the policyholder has filled out the claim form completely and correctly.
Copy or photocopy of car insurance policy. This document will later serve as proof that the policyholder is right
become a customer at an insurance company. In addition, this document is used to find out whether the premium has been paid or not.
SIM copy or photocopy.
Copy or photocopy of STNK.
Certificate from the local police. This document will be considered by the insurance company to provide compensation or not.
Third Party Liability Documents (If there is a Third Party)

Statement letter regarding the claim for compensation from a third party. This document can be used as a guarantee that
policyholders who have caused damage to a third party's car.
A statement about the absence of insurance. Generally there are a number of insurance companies that will not
compensation if a third party has car insurance. Therefore, this document is one of the most important requirements.
Copy or photocopy of SIM/KTP and STNK.
Certificate from the local police. This letter will serve as proof that an accident occurred at a certain time and place.